Privacy Notice
Privacy Notice
Last Updated: August 19, 2026
At Alvenoriah, operated by Byteplus (Hongkong) Limited, we recognize the importance of protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, when it may be disclosed, and the choices available to you when you interact with our website or services.
By accessing our website, purchasing products, communicating with us, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.
Personal Information We May Collect
Depending on how you interact with Alvenoriah, we may receive information from you when you:
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Browse or use our online store
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Purchase or attempt to purchase a product
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Join our mailing list or promotional communications
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Contact our customer support team
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Submit product feedback or reviews
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Participate in surveys, promotions, contests, or similar activities
Information you provide may include:
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Your full name
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Email address
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Telephone number
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Billing information
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Delivery address
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Payment-related information
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Purchase and transaction history
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Communications you send to us
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Other information you voluntarily provide
When you access our website, certain information may also be collected automatically. This can include your IP address, browser information, device details, browsing activity, pages visited, links selected, session duration, cookies, log data, pixels, and related technologies.
Purposes for Using Personal Information
We may process the information we collect for legitimate business and operational purposes, including to:
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Accept, confirm, process, fulfill, and track purchases
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Arrange shipping and delivery
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Manage returns, refunds, exchanges, and customer support matters
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Communicate important information about your order
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Respond to inquiries, complaints, or other requests
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Improve our website, merchandise, services, and customer experience
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Analyze how customers interact with our website
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Customize content, promotions, and advertising
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Deliver newsletters, promotional communications, and special offers
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Detect or prevent suspicious activity, fraud, abuse, or unauthorized transactions
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Protect our customers, business, and website
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Satisfy applicable legal, regulatory, accounting, or compliance requirements
Cookies and Similar Technologies
Alvenoriah may use cookies, pixels, and related tracking tools to operate and improve our online store.
These technologies may help us remember your settings, maintain shopping cart functionality, understand website activity, measure performance, and present advertising that may be more relevant to your interests.
Cookies used through our website may generally fall into the following categories:
Essential Cookies
These support important website features and allow the store to function correctly.
Analytics and Performance Cookies
These help us understand how visitors navigate and interact with our website.
Preference Cookies
These may remember selections such as language, currency, location, or other website settings.
Marketing and Advertising Cookies
These may be used to measure campaigns and provide advertisements or promotional content based on browsing activity.
Most browsers allow you to block, remove, or manage cookies through their settings. Please note that disabling certain cookies could affect the performance or availability of some website functions.
Disclosure of Personal Information
We may provide personal information to carefully selected service providers when doing so is necessary to operate our business or deliver services to you.
These parties may include:
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Payment processing companies
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Order fulfillment providers
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Shipping companies and delivery carriers
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Customer service technology providers
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Website and ecommerce service providers
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Advertising and marketing partners
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Analytics and measurement providers
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Fraud prevention and security providers
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Government, legal, or regulatory authorities when disclosure is required by applicable law
Third-party providers may access information only to the extent necessary for the relevant services they perform, subject to their respective obligations and policies.
We may also use or disclose information that has been aggregated, de-identified, or anonymized for analytics, operational, research, advertising, or business purposes where permitted.
SMS and Text Message Communications
If you voluntarily provide a mobile telephone number during checkout or subscribe to text message communications, you may receive messages relating to your purchase, shipment, cart activity, customer service, or promotional offers.
You may stop receiving eligible marketing text messages by following the opt-out instructions included in those communications or by contacting:
Transactional or service-related communications may still be sent when necessary to administer an active order or customer service request.
Your Privacy Rights and Choices
Depending on where you live and the laws applicable to you, you may have the right to ask us to:
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Provide access to certain personal information we maintain about you
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Correct inaccurate or incomplete information
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Update your personal details
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Delete eligible personal information
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Restrict certain processing activities
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Address objections regarding certain uses of your information
Some requests may be subject to legal limitations, identity verification, record-retention requirements, or other exceptions.
To submit a privacy request, contact:
If you no longer wish to receive promotional emails, you may also use the “unsubscribe” option provided in our marketing communications.
Privacy Rights for California Residents
Residents of California may have additional privacy rights under applicable California law, including the ability to request certain information regarding the collection, use, or disclosure of personal information.
Where applicable, California residents may also request information concerning certain disclosures of personal information to third parties for direct marketing purposes.
To submit a California-related privacy request, please contact:
Please use the following subject line:
“Attn: California Privacy”
We may request additional information when reasonably necessary to confirm your identity or process your request.
Children’s Information
Our website and services are not directed toward children under 13 years of age, and we do not intentionally collect personal information from children under 13.
If we learn that information has been collected from a child in a manner that is inconsistent with applicable law, we will take reasonable steps to remove that information.
Individuals under the age of 18 should use our services only with appropriate authorization or consent where required.
Security of Your Information
We take reasonable administrative, organizational, physical, and technical measures intended to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.
Where appropriate, information transmitted through our website may be protected through technologies such as SSL encryption.
Despite these safeguards, internet transmissions and electronic storage systems cannot be guaranteed to be completely secure. Accordingly, we cannot promise absolute security for information transmitted or stored electronically.
External Websites and Third-Party Services
Our website may occasionally contain links to websites, applications, platforms, or services operated by third parties.
Alvenoriah does not control these external services and is not responsible for their privacy practices, content, security standards, or data-handling procedures.
We encourage you to review the privacy policies of any third-party website or service before submitting personal information to them.
International Processing and Data Retention
Because we and our service providers may operate internationally, your personal information may be transferred to, stored in, or processed in jurisdictions outside the country where you live.
These locations may include the United States, Canada, Hong Kong, and other countries or regions in which our service partners, technology providers, fulfillment partners, or other vendors maintain operations.
By using our services and where permitted by applicable law, you acknowledge that information may be processed across these locations subject to appropriate legal requirements.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, maintain transaction records, handle disputes, protect against fraud, and meet legal or regulatory obligations.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect developments in our business practices, technology, services, legal requirements, or operational procedures.
When revisions are made, the updated version will be published on this page together with an updated revision date where appropriate.
Your continued use of our website or services following publication of an updated Privacy Policy will be subject to the revised terms as permitted by applicable law.
Contact Information
If you have a question about this Privacy Policy, wish to exercise an available privacy right, want to unsubscribe from eligible communications, or need to submit a privacy-related complaint, please contact us.
Brand:
Alvenoriah
Company:
Byteplus (Hongkong) Limited
Email:
support@alvenoriah.com
Phone:
+1 (941) 352-4231
Business Address:
UNIT 1003, 10/F TOWER 2, SILVERCORD
30 CANTON RD, TST KLN
HONG KONG