Return & Refund Policy

Return & Refund Policy

Last Updated: August 19, 2026

Thank you for choosing Alvenoriah. We want every order to arrive as expected, and our support team is available to assist when a product is delivered damaged, defective, or incorrectly.

If you need help with an order, please email support@alvenoriah.com and provide your order number together with the email address used during checkout. This information helps us locate your purchase and review your request more efficiently.

Final Sale Policy

Unless otherwise stated below, purchases made through Alvenoriah are final sale.

We do not provide routine returns or exchanges for reasons such as change of mind, personal preference, ordering the wrong size or color, or no longer wanting the item.

A claim may be considered when:

  • The product arrives visibly damaged

  • The product has a verified defect or quality problem

  • You receive an item different from the one ordered

Any resolution remains subject to review and approval by our customer service team.

Damaged, Defective, or Wrong Products

Please examine your order promptly after delivery.

If an item appears damaged, defective, or incorrect, you must notify us within 7 days from the delivery date by contacting:

support@alvenoriah.com

To allow us to evaluate your claim, please provide:

  • Your order number

  • The email address associated with your purchase

  • A detailed description of the problem

  • Clear photographs or video showing the damage, defect, or incorrect product

Depending on the circumstances and the outcome of our review, we may offer an appropriate resolution such as:

  • A replacement product

  • A partial refund

  • A full refund

The resolution offered will depend on the nature of the issue and the information provided.

Refund Processing

When a full or partial refund has been approved, the refund will be returned to the original payment method used for the purchase.

After the refund is issued by us, it generally takes approximately 7–12 business days for the funds to appear in your account.

Actual processing times are controlled by your bank, card issuer, payment provider, or financial institution and may vary.

Replacement Policy

Alvenoriah does not provide standard product exchanges.

A replacement may only be offered when our support team confirms that the original item was:

  • Damaged upon arrival

  • Defective

  • Incorrectly fulfilled

All replacement requests must first be reviewed and approved by our customer service team.

Returns Sent Without Authorization

Please do not mail or return any merchandise without receiving instructions and approval from Alvenoriah customer support first.

Packages sent back without prior authorization may be refused or may not qualify for a refund, replacement, credit, or other compensation.

If a return is required as part of an approved claim, our support team will provide the applicable instructions.

Contact Information

For questions regarding damaged products, incorrect orders, refunds, replacements, or other order-related concerns, please contact us directly.

Brand:
Alvenoriah

Company:
Byteplus (Hongkong) Limited

Email:
support@alvenoriah.com

Phone:
+1 (941) 352-4231

Business Address:
UNIT 1003, 10/F TOWER 2, SILVERCORD
30 CANTON RD, TST KLN
HONG KONG

When contacting us, please include your order number and the email address used to place the order so our team can assist you as efficiently as possible.