Shipping Policy
Shipping Policy
Last Updated: August 19, 2026
Thank you for shopping with Alvenoriah. We aim to make the delivery process as clear and straightforward as possible. This policy explains how orders are prepared, shipped, tracked, and handled if unexpected delivery issues occur.
1. Order Processing
After an order is placed, our fulfillment team begins preparing it for shipment.
Most orders require up to 3 business days for payment verification, order confirmation, packing, and transfer to the applicable shipping carrier.
Orders submitted during weekends are generally processed beginning on the next business day. Weekend orders will normally enter fulfillment on the following Monday, excluding public holidays.
2. Estimated Delivery Time and Shipping Cost
Our standard international delivery timeframe is approximately:
10–20 business days
A flat-rate shipping charge of:
USD $5.99 per order
generally applies to standard shipments.
Delivery estimates begin after the order has completed processing and has been handed to the shipping provider.
3. Delivery Delays
Although we work with shipping partners to keep deliveries moving efficiently, delays may occasionally occur for reasons outside our direct control.
Possible causes include:
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Customs clearance procedures
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Carrier network disruptions
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Severe weather
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Transportation delays
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Public holidays
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High seasonal shipping volumes
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Local postal service interruptions
These circumstances may extend the estimated delivery period.
4. Shipment Tracking
Once your order has been dispatched, we will normally send a Shipping Confirmation Email containing your tracking information.
You may use the tracking number through the applicable carrier website or through a third-party parcel tracking service such as 17TRACK.
Please note that newly issued tracking numbers may not display shipment activity immediately. It can take several days for the carrier's system to register or update tracking information.
5. Orders Arriving in Multiple Packages
If your purchase includes several products, the items may sometimes be shipped separately.
This can occur when products are fulfilled from different warehouses or distribution facilities. Separate shipments may arrive on different dates, and each parcel may have its own tracking number.
Receiving only part of your order does not necessarily mean the remaining items are missing.
6. Requesting Order Changes
If you need to update your delivery details or make changes to an item in your order, please contact us within 12 hours after placing the order.
Changes may include:
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Shipping address corrections
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Recipient information
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Product size
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Product color
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Quantity
Please email:
Your request should include:
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Your Order Number
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The email address used when placing the order
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A clear explanation of the requested modification
We will make reasonable efforts to update your order. However, once fulfillment or shipment has already started, we cannot guarantee that changes can be completed.
7. Unsuccessful or Missed Delivery Attempts
If a carrier is unable to complete delivery, the parcel may be held at a local post office, carrier facility, pickup point, or other designated collection location.
A delivery notice may also be provided.
If you believe a delivery was missed, please check the tracking information and contact the local carrier first.
Alvenoriah cannot accept responsibility for packages that are returned because:
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An incorrect or incomplete address was provided
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The recipient could not be reached
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A package was not collected within the carrier's required timeframe
Customers are responsible for providing complete and accurate delivery information when placing an order.
8. When a Shipment Appears Delayed
If your order is taking longer than expected, we recommend following these steps:
Step 1: Review the tracking history
If the tracking information shows an update within the previous 7 days, the parcel is generally still progressing through the delivery network.
Step 2: Contact our support team
If there have been no tracking updates for more than 7 days, please email:
Include your Order Number and the email address associated with your purchase so we can review the shipment.
9. Lost and Stolen Parcels
If the shipping carrier officially confirms that a parcel has been lost while in transit, Alvenoriah will arrange a replacement shipment at no additional product cost.
However, parcels that have already been marked as “Delivered” by the carrier are not considered lost in transit.
If tracking shows that your parcel has been delivered but you cannot locate it, please first check:
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Around the delivery location
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With household members
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With neighbors
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With reception or building management
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With the local delivery provider
Once a carrier confirms successful delivery, loss or theft occurring after delivery is not covered under this policy.
10. Shipping Locations and International Delivery
Alvenoriah provides shipping to customers in many destinations worldwide.
In the uncommon event that we are unable to deliver to your country or region, we will contact you regarding the situation.
Depending on product availability and destination, an order may be dispatched from fulfillment facilities located in regions such as:
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United States
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Canada
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Australia
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European Union
Certain products may also be shipped directly from approved manufacturing or fulfillment partners.
Using multiple fulfillment locations allows us to manage product availability, delivery operations, and pricing more efficiently.
11. Customs, Taxes, Addresses, and Delivery Responsibility
Please review the following information before completing your purchase.
Estimated Delivery Dates
All shipping and delivery periods provided by Alvenoriah are estimates rather than guaranteed arrival dates. Delays caused by customs authorities, carriers, weather, or other events outside our reasonable control may occur.
Import Duties, Customs Fees, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these additional charges are the responsibility of the customer and are not included in the product price or standard shipping fee.
Correct Shipping Information
Customers must provide an accurate and complete shipping address when placing an order.
Alvenoriah is not responsible for delivery failures, lost parcels, or returned shipments resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.
Packages Confirmed as Delivered
Our shipping responsibility is considered fulfilled once carrier tracking confirms that the package has been successfully delivered to the address provided with the order.
Alvenoriah is not responsible for theft, disappearance, or loss occurring after confirmed delivery.
Customer Support
If you have questions about shipping, tracking, delivery status, or an existing order, please contact our customer service team.
Brand:
Alvenoriah
Company:
Byteplus (Hongkong) Limited
Email:
support@alvenoriah.com
Phone:
+1 (941) 352-4231
Business Address:
UNIT 1003, 10/F TOWER 2, SILVERCORD
30 CANTON RD, TST KLN
HONG KONG
For faster assistance, please include your Order Number and the email address used at checkout whenever contacting us about an existing purchase.